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An Apple Watch owner who wanted his device repaired had trouble, after Apple and FedEx both refused to take the blame for a missing parcel.
Dedham, Massachusetts resident Vic Son was stuck in a battle between FedEx and Apple over who should take responsibility for a lost-in-transit Apple Watch. A problem that could’ve been fixed earlier by Apple’s customer care.In February, Son had a new Apple Watch sent to his home as an AppleCare replacement, since it had stopped charging after four months. Under the arrangement, Son would have two weeks to return his old Apple Watch to Apple, or face being charged for the replacement.
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