An unknown number of iPad mini 6 users are discovering that their iPads aren’t charging after an update to iPadOS 15.5.

While there is sufficient evidence on Apple’s support forums and on social media that the issue exists, AppleInsider has not been able to reproduce the problem across several iPad mini 6 devices. Apple company has reportedly issued a memo about the problem to service providers.Apple’s memo says that the company is investigating the issue, but also that it is unquestionably a software problem, not a hardware one. Apple says that replacing the battery in an affected unit will not solve the issue.

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